I always buy Matthew’s brand in stores but it’s my first time to buy online. I got a size 37 but turns out it was too small for me so I requested an exchange for a bigger size. I contacted Matthew’s and they replied quickly and I was able to have my item exchanged with no hassle. Good thing I kept the box and all the original wrapping plus receipt so it was a breeze. The shoes are comfy and gives me the added height I need.😂 Thank you Matthew’s!