FREE NATIONWIDE DELIVERY ON ALL ORDERS
How much does shipping and delivery cost?

Shipping is FREE on all orders! No minimum amount required.

How long will it take for my order to arrive?

You can expect your order to arrive according to the following schedule:

Shipping Address

Delivery Time

Metro Manila

3-5 business days

Outside Metro Manila

5-7 business days*  

Business days include Mondays to Saturdays, excluding Sundays and Holidays.

*Outside delivery zone locations can take an additional 2 days for delivery.

How do I track an order?

Once your item/s have been picked up by one of our courier partners, you will receive an email with your tracking number. You can visit our order tracker page to see the status of your delivery.

How do I cancel my order?

If you decide to cancel your order, please contact us immediately at hello@matthews.com.ph or call us at 0917-622-9764 (Monday to Friday: 8am-5pm, Saturday: 8am-5pm).

Order cancellation request should be within 24 hours.

What if I am not home to receive my items?

The courier will attempt to deliver your items a maximum of 3 times. After the 3rd attempt, the items will be returned to us. If you are not present upon delivery, we may release your items to any authorized recipient upon presenting the following:

  • Valid ID of authorized recipient
  • Valid ID of customer who placed the order
  • Signed authorization letter

These are only required for prepaid orders. If you chose the Cash on Delivery (COD) payment method, we will release your order as long as the entire collection amount is provided.

What if I don't have cash to pay upon delivery?

You can inform the courier to come back within 7 days of the first attempt. The courier will only give you your items once you have the cash available. After this 7-day holding window, your items will be returned to us.

What countries do you ship to? Do you offer international shipping?

Our shipping rates only apply to orders within the Philippines:

No, we don't ship internationally as of to date.