Shipping and Delivery

How much does shipping and delivery cost?

Shipping is FREE on all orders! No minimum amount required.

How long will it take for my order to arrive?

You can expect your order to arrive according to the following schedule:

Shipping Address	Delivery Time
Metro Manila	3-5 business days
Outside Metro Manila	7-10 business days*

Business days include Mondays to Saturdays, excluding Sundays and Holidays.

During the Holiday seasons

Shipping Address	Delivery Time
Metro Manila	5-7 business days
Outside Metro Manila	9-12 business days*

*Outside delivery zone locations can take an additional 2 days for delivery. Deliveries for Palawan and Batanes will take 30 days to deliver.

How do I track an order?

Once your item/s have been picked up by one of our courier partners, you will receive an email with your tracking number. You can visit our order tracker page to see the status of your delivery.

How do I cancel my order?

If you decide to cancel your order, please contact us immediately at hello@matthews.com.ph (Monday to Sunday, 8:00 am-5:00 pm).

Order cancellation request should be within 24 hours.

What if I am not home to receive my items?

The courier will attempt to deliver your items a maximum of 3 times (except for GGX, they only allow 2 delivery attempts). If you are not present upon delivery, we may release your items to any authorized recipient upon presenting the following:

Valid ID of authorized recipient
Valid ID of customer who placed the order
Signed authorization letter

These are only required for prepaid orders. If you choose the Cash on Delivery (COD) payment method, we will release your order as long as the entire collection amount is provided.

Note: After the 3rd attempt (or 2nd attempt for GGX), the items will be shipped back to us.

What if I don't have cash to pay upon delivery?

You can inform the courier to come back within 7 days of the first attempt. The courier will only give you your items once you have the cash available. After this 7-day holding window, your items will be returned to us.

What countries do you ship to? Do you offer international shipping?

Our shipping rates only apply to orders within the Philippines:

No, we don't ship internationally as of to date.